Refund policy

Returns and Refunds

1 Return Policy

We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the Product(s) within [30] days of receipt for a refund or exchange, subject to the following conditions:

A returned good authorization must be obtained from Trailtech Inc. before any goods can be returned.

Products must be unused, in original packaging, and in the same condition as when you received them.

Custom or special-order parts may not be eligible for return.

A restocking fee may be charged on returned product.

You are responsible for return shipping costs unless the item was defective or incorrect.  

2 Refund Process

To initiate a return, please contact our customer service team with your order number and reason for return. Once your return is approved:

Refunds will be processed within [7-10 business days] of receiving the returned item.

Refunds will be issued to the original payment method.

Shipping charges are non-refundable unless the return is due to our error.

3 Damaged or Defective Items

If your item arrives damaged or defective, please contact us within [48 hours] of receipt. We will arrange for a replacement or refund at no additional cost to you.