Orders & Payments
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, Discover, AMEX, Apple Pay, and Google Pay.
Q: How do I know my order went through?
A: You'll receive an email confirmation after placing your order. Once your order ships, we'll send you tracking information.
Q: do I need an account to order?
A: Yes. you need an account to order.
Shipping & Delivery
Q: Do you ship nationwide?
A: No. We ship across Canada. Shipping policy
Q: How long will my order take to ship?
A: Most in-stock orders ship withing 3-5 business days. Backordered items may take longer.
Q: Can I track my shipment?
A: Absolutely. Once your order ships, you'll receive a tracking number via email.
Returns
Q: What is your return policy?
A: Returns are accepted within 30 days of deliver on unused items in original packaging. Some exclusions apply.
Q: Who pays for return shipping?
A: If the item return is due to our error (wrong item sent, defective product), we'll cover shipping. Otherwise, the customer is responsible for return shipping costs.
Customer Support
Q: How do I contact you?
A: Email or call, Contact Us
Q: Do you offer technical assistance?
A: Yes. Our parts specialists can help with product questions, installation and trailer fitment.
Q: How do I reach out about purchasing a trailer?
A: Connect directly with a member of our Sales Team.